DVHC

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	Key Features

	Records up-sell opportunities on every customer RO.

	Measures Technicians ability to evaluate vehicles.

	Ensures Technicians check vehicles consistently.

	Measures Advisors ability to sell.

	Identifies training needs of both Technicians and Advisors.

	Measures and tracks declined work.

	Measures and tracks future work opportunities.

	Uses layout of existing workshop stationary.

Digital Vehicle Health Check

	Digital Vehicle Health Check users are experiencing up to 50% increase in Customer Pay hours per RO over the first 6 months
	Replacing a technician's usual pen (ball point, pencil or whatever they use to complete vehicle health checks) with the revolutionary Digital Data Pen can increase your hours sold per RO by at least 50% - well, that's what our initial clients have shown across BMW, Ford, Mazda, Jaguar, Nissan and Suzuki. The Digital Data Pen takes what your technicians write and instantly puts the information onto our secured website which downloads the data right onto your desktop. There is no new workshop stationary and your technicians haven't had to do anything different.

	Connecting pen and paper to the digital World
	The DVHC system provides the following Key Performance indicators:
	Measures additional work identified by the Technician VHC activity - how many carried out each day/week/month Which Technicians are checking vehicles effectively Which Technicians are identifying potential additional business Measures additional work sold on the day and deferred sales Which Service Advisors are selling the additional work identified Deferred sales performance - either through a call-centre or Service Advisor Built-in calendarized deferred work follow-up report Measures return on investment in our DVHC system Built in audit trail for all deferred work

	Digital Pen Technology
	The durable Digital Pen feels and writes like any ordinary pen. The only difference being the tiny camera hidden under the nib.
	The pen can retain data for up to 5 years without download The Pen can store up to 400 inspections before being downloaded Database archiving keeps the data safe and secure Data can be sent via USB or Bluetooth connection Battery Life: 280 Days with the cap on 18 hours with the cap off Reliability: Survived being placed in 60ml of Coke Survived being repeatedly dropped on steel surface from over 3 feet Survived being bump tested 1000times The technology can be applied to any type of form Hardware comes with a 2 year warranty

	Results
	Incremental increases to Customer Repair Orders (CRO)
	Average CRO across the network 1.6hrs Current CRO in the test dealer has risen to 2.4hrs Increase of 0.8hrs Take 50% of the increase due to the DHVC = 0.4hrs Average recovery rate = $110 x 0.4hrs = $44 additional revenue per CRO At 10 retails jobs per day x 20 days = $8,800 additional sales per month $8,800 sales at 78% GP/Sls = $6,864 Bottom Line Profit Plus increase in Parts Sales


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